- Disclosure.
If you are a resident of certain states, including California, Colorado, Connecticut or Virginia, you may have specific rights. The additional disclosures and rights relevant to residents of certain U.S. states that have enacted data protection laws and regulations are set out below. This content supplements the GetYourGuide Privacy Policy (the “Privacy Policy”), and includes our Notice at Collection under California law. This Section provides you with necessary information about the personal information we collect and how we may use this information.
The California Consumer Privacy Act of 2018, the California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Rights Act of 2020 (“CPRA”) and other states privacy laws provide certain U.S. residents with specific rights regarding personal information. This section of the Privacy Policy describes those rights and how to exercise them. This section does not apply to publicly available information.
Some information is collected automatically when you interact with our website. You can find more details in Section 3 Automated data collection of the Privacy Policy.
More details on the personal information we collect, how we collect it and why we collect it can be found below:
When you create an account on our website (see Section 4 GetYourGuide account of the Privacy Policy);
When you decide to leave reviews (see Section 5 Reviews and ratings of the Privacy Policy);
Where you need customer support (see Section 6 Customer Support of the Privacy Policy);
By our service providers (see Section 7 Technical service providers of the Privacy Policy);
When you subscribe to our newsletter (see Section 8 Newsletter of the Privacy Policy);
When you book activities on our Platform (see Section 9 Bookings & payments of the Privacy Policy);
For fraud prevention purposes (see Section 10 Fraud prevention of the Privacy Policy);
To protect us against bots (see Section 11 Protection against bots of the Privacy Policy);
By using cookies (see Section 12 Cookies of the Privacy Policy);
For marketing purposes (see Section 14 Marketing and remarketing services of the Privacy Policy);
Some of our trusted partners may collect some of your personal information as described in Section 15 Integrated third-party content of the Privacy Policy;
When you interact with us on social media (see Section 16 Social Media of the Privacy Policy);
For customer support purposes (see Section 17 CRM system of the Privacy Policy);
For product development purpose;
For personalisation of website content purposes (see Section 18 of the Privacy Policy);
If it is necessary for providing a service you are requesting, we will collect, process or you may also supply us with the following sensitive personal information to operate our business: username and passwords, government IDs, such as driver’s license and passport number. For example, in a very limited number of cases, some tour providers selling you tickets and activities might require the collection of your passport number or other valid ID during the checkout process.
Depending on your cookie preferences, we may “share” categories of personal information, as defined under California law, to or with third parties and for the business and commercial purposes described in the Privacy Policy. According to the CPRA, “sharing” means the disclosure of your personal information to a third party or cross-context behavioral advertising, whether or not for monetary or other valuable consideration. See Section 6 below for more information about the context in which we share your personal information and how you request to opt-out.
We do not “sell” personal information as defined under CPRA, CCPA or under Consumer Data Protection Act (Virginia privacy law) (“CDPA”).
We do not knowingly “share” the personal information of known minors under 16 years of age.
2. Access to Specific Information Rights.
You have the right to request that we disclose certain information to you about how we collected and used your personal information. Once we have received a valid request from you, we will disclose to you, to the extent permitted by law:
The categories of personal information we collected about you.
The categories of sources for your personal information we collected about you.
The business or commercial purpose for collecting, selling, or sharing your personal information, if applicable.
The categories of third parties with whom we share your personal information.
If we disclosed your personal information for a business purpose, the personal information categories that each category of recipient obtained.
3. Deletion Right.
Residents of certain states have the right to request that we delete the personal information that we have collected about them, subject to certain exceptions described in Section 23.3 of the Privacy Policy and as set forth in applicable law(s).
4. Correction Right.
Residents of certain states have the right to request that we correct inaccurate personal information that we maintain about them as explained in Section 23.2 of the Privacy Policy, subject to certain exceptions set forth in applicable law(s).
5. No Discrimination.
We will not discriminate against you for exercising any of your privacy rights.
6. Do Not Sell or Share My Personal Information.
You are free to change your cookie preferences at any time and request to opt out of sharing of your personal information to third parties, subject to certain exceptions set forth in applicable law(s). By “sharing”, we refer to the processing of personal data as described in Section 12 Cookies and Section 13 Marketing and remarketing services of the Privacy Policy. We and other companies place tracking technologies on our websites to allow us to collect and share, with selected partners, information about your behavior on our website in order to display interest-based advertising for our products on other pages or to improve our advertising accuracy and relevance. If you decide to opt out of this data sharing, you will need to click on the Cookies and Marketing Preferences link or on the footer of our website and change your preferences by opting out of “Share or Sale of Personal data”.
7. Opt Out of Targeted Advertising.
Certain data collection and processing on our website for purposes of interest-based advertising may be deemed “targeted advertising,” or a “sale” or “sharing” of personal information by some state laws, like under the CDPA. Depending on your cookie preferences and to the extent permitted by law, we may disclose your personal information to our trusted partners for targeted advertising. You may request that we stop using and sharing your personal information for such targeted advertising by clicking on the Cookies and Marketing Preferences link on the footer of our website and change your preferences by opting out of “Share or Sale of Personal data”.
8. Do not share or disclose my sensitive personal information.
You have the right to limit how your sensitive personal information is disclosed or shared with third parties. To exercise your rights described in the Privacy policy, please contact us at the following link: https://www.getyourguide.com/contact/.
9. Exercising Your Rights.
You can exercise any of your rights as described in the Privacy Policy to the extent permitted by applicable law(s).
Please provide enough information and describe your request with sufficient detail to enable us to properly respond to your request. We will take reasonable steps to verify your identity before we can respond to your request.
If you reside in California, you or a person registered with the California Secretary of State that you authorize to act on your behalf, may file a request.
If you reside in Connecticut or Colorado, you have the option to designate an authorized agent to file a request on your behalf.
You may also make a verifiable consumer request on behalf of your minor child.