Tour guide was friendly and so knowledgeable about the city- put our anxieties at rest when using the Segway for the first time. I was not able to go as I have a vestibular disease which makes me go dizzy - standing on a Segway didn’t help! However the company was amazing and refunded my ticket. My friend thought the tour was fabulous!

Alan was an excellent guide. He was patient and kind with our family as we learned how to ride the Segway for the first time. We appreciated his humor and knowledge. His immense love for Madrid is clear from his personal stories and recommendations. We can tell our teenagers loved the experience because they asked to take photos with Alan afterwards which they never want to.

The tour guide Alen was very nice and informative. He took the time to teach us how to use the segways and made sure we were comfortable. He was knowledgeable about the area. The directions to the place and the address provided bring you to the opera hall but not the actual place. “Near the exit of the opera house” had us waiting outside the opera house when it was actually down the street. Once we finally found it everything went smooth. Our friend tried to book after us but it said it was full even though there were only three of us, perhaps it locks after one group signs up? Also we didn’t get to go to Retiro park due to the roads being closed for the King, but Alen brought us to Castel de Campo which was beautiful as well. He gave us good recommendations for food and churros. Overall a great tour once you find it!