Guided tour

NYC: Ground Zero Tour to 9/11 Memorial Museum and One World Observatory

NYC: Ground Zero Tour to 9/11 Memorial Museum and One World Observatory

From US$ 35 per person

Pause to reflect on the events of 11 September 2001 on a 5-hour all access tour of New York’s Ground Zero and 9/11 sites. Go to the 9/11 Museum and One World Observatory, and see memorials such as the 9/11 Firefighters Memorial Wall.

About this activity

Free cancellation
Cancel up to 24 hours in advance to receive a full refund
Covid-19 precautions
Special health and safety measures apply. Learn more
Mobile ticketing
Use your phone or print your voucher
Duration 5 hours
Check availability to see starting times.
Skip the ticket line
Instant confirmation
Live tour guide
English
Wheelchair accessible

Experience

Highlights
  • Take a 90-minute guided walk around Ground Zero and the 9/11 Memorial
  • Hear personal stories from New Yorkers connected to 9/11
  • Ascend to the 100th floor observation deck of the One World Observatory (if All Access Option is selected)
  • See mementoes and artifacts from 9/11 at the 9/11 Museum (if All Access Option is selected)
  • Save time and optimize your visit with pre-reserved tickets to the Museum and Observatory
  • Get a deeper understanding of the tragic events and New York's recovery
  • Pause for reflection at the Ground Zero memorial pool
Full description
Remember the terrible events of 11 September 2001 on a 9/11 walking tour, and journey through the former World Trade Center in New York. Guided by New Yorkers with a personal connection to 9/11, the tour includes personal anecdotes and touching stories of tragedy and heroism. Meet at St. Paul's Chapel to see the church that miraculously survived the falling buildings and debris, despite being only a block away from the World Trade Center. It became a makeshift rescue center in the aftermath and its iron fence became a bulletin board where family members posted notices of their missing loved ones. Hear heroic stories of the emergency responders at the Firefighter's 9/11 Memorial Wall, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero. Finally, enter the 9/11 Memorial, where you can pay your respects to those who lost their lives. See the Reflecting Absence Memorial, the largest man-made waterfall inside the 9/11 Memorial, symbolizing the vast void left by the tragedy. Look at the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues. See the new Freedom Towers and World Trade Center rising from the ground. Stay as long as you wish at this beautiful 8-acre oasis. The following are provided if you have selected the All Access option. Your guide will then provide you with timed entry tickets at the 9/11 Museum and One World Observatory. The museum entry time can vary depending on availability. Get a preview of the museum to optimize your time inside. Once inside, you are free to explore at your own pace. See artifacts from the events of 9/11, and hear recordings from people who were there on the day. Next, take a 5-minute stroll to the Observatory to marvel at its engineering and architecture. Start in the lobby of Freedom Tower with the "Voices" documentary dedicated to the men and women of the World Trade Towers and new One World Trade Center. Then take the "Sky Pod" elevator, and ascend 1,250 feet in 60 seconds. Once on the 102nd floor, go to the See Forever Theater, before descending to the 100th floor to access the main observation deck. Enjoy immersive LED displays, interactive touch screen videos, and dining options. The main draw however is the breathtaking view of the New York skyline stretching across Manhattan.
Includes
  • English-speaking guide
  • Timed reserved entrance ticket to the 9/11 Museum (only if upgrade option is selected)
  • Timed reserved entrance ticket to One World Observatory (only if upgrade option is selected)
  • Exclusive skip-the-ticket-line access at the 9/11 Museum
  • Tour guide with a personal connection to 9/11
  • Tour concierge present at the meeting point, for an easier check-in process
  • Gratuities
Covid-19 precautions
Traveler requirements
  • You are required to bring and wear a mask
  • All participants who are over 12 years old must present proof that they have received at least one dose of a FDA or WHO-approved Covid-19 vaccine. Proof of vaccination may include the NYC COVID Safe App, Excelsior Pass, CDC Vaccination Card (or photo), NYC Vaccination Record, or official immunization record from outside NYC or the US
  • In addition to proof of vaccination, all participants who are over 18 years old must present a government-issued photo ID (e.g. driver’s license, passport, etc)

Select participants and date

Participants

Date

Prepare for the activity

Meeting point

Please meet the tour concierge outside St. Paul's Chapel at 209 Broadway (between Fulton & Vesey Streets). They will be there 15 minutes before the tour starts and will be holding an orange flag.

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Important information

What to bring

  • Comfortable shoes
  • Weather-appropriate clothing

Not allowed

  • Food and drinks
  • Luggage or large bags

Know before you go

  • The tour takes place, rain or shine. A large portion of it is outdoors, so please dress accordingly, and be prepared for the weather
  • For the tour portion, you can reschedule without penalty if you would like to change to a different day. In the rare event of a heavy downpour or extreme weather conditions, the tour will be cancelled and you will be given a refund. However, One World Observatory and the 9/11 Museum tickets cannot be rescheduled as they are date and time specific
  • There are security checks at both the 9/11 Museum and One World Observatory
  • You will need to pass through airport-style security to enter the Observatory. During high season the wait at security can be up to 20 minutes
Customer reviews

Overall rating

4.8 /5

based on 471 reviews

Review summary

  • Guide
    4.8/5
  • Value for money
    4.6/5
  • Service
    4.8/5
  • Organization
    4.7/5

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Star rating:

Tim our Tour guides was able to explain facts, history, landmarks, figures, local customs and more. He answered additional tour related questions that came up during the trip. He was extremely Knowledgeable and made our trip insightful and memorable. He spoke clearly and loud enough but not too loud for everyone to hear even over the construction that was going on in the city that day. Thank you Tim for a memorable tour. We are looking forward to our next trip to New York.

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October 3, 2021

Excellent guide, he was great. We saw a lot more than we could have on our own, Everything was so interesting and well guided. We were disappointed that the tower portion of the tour was cancelled but that was beyond the tour’s control an we were exhausted anyway so that was no real problem. I would do this tour anytime and would strongly recommend It to anyone.

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May 19, 2021

I would had given this 5 stars except for the fact that I thought the observatory was a total ripoff. It was the most expensive elevator ride I have ever taken. I was insulted by the fact that you were herded into an area and asked if you wanted to pay for an I pad to see what you were looking at. I was also not pleased with the man who “showed us the way “ to the meeting place, waited outside the deli and then tried ( successfully) to sell us the books. But that was my own fault . I was very happy our guide who gave an excellent tour.

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March 15, 2020

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Product ID: 58118